Refund & Returns Policy

Quick summary

• Non-perishable, unopened items: returns accepted within 14 days of delivery for a refund (see details below).
• Perishable / consumable / opened items: typically non-returnable for safety and hygiene reasons.
• Defective or incorrect items: we will replace or refund after verification.
• Orders shipped across borders may be subject to customs, duties, and additional restrictions — these are the buyer’s responsibility.

Who can request a return?

You can request a return if you are the original purchaser and the order was placed on moodbudz.com. We reserve the right to refuse returns that do not meet the policy below, or that are submitted after the stated timeframes.

What can be returned or refunded

Typically refundable

• Unopened, undamaged items returned within 14 days of delivery (US & UK).
• Items found to be defective or incorrectly shipped — after we verify the issue, we will offer a replacement or refund.

Typically non-returnable

• Opened or used consumables (flower, edibles, oils, tinctures, etc.) for health and safety reasons.
• Perishable goods where freshness cannot be guaranteed after opening.
• Products sold as final sale, promotional freebie, or heavily discounted clearance items (if clearly stated at checkout).
• Products that are illegal to ship to your jurisdiction. You are responsible for knowing the law in your area.

Defective, damaged, or incorrect items

If your order arrives defective, damaged, or we sent the wrong item, contact us within 7 days of delivery at:

Email: [email protected]   |   Phone: (update with your phone)

Please include your order number, photos of the damaged or incorrect product, and a short description of the problem. We will review and respond within 48 hours (business days). If we confirm a problem, we will:

1. Offer a replacement shipped at no cost to you, or
2. Issue a full refund (including original shipping for orders we shipped in error).

How to request a return

1. Email [email protected] with your order number and reason for return.
2. We’ll send return authorization (RMA) and return instructions if the item qualifies.
3. Pack the item safely — we recommend tracking and insurance for the return shipping. Returns without tracking may be refused.
4. Once we receive and inspect the item, we’ll confirm the refund or replacement.

Note: unauthorized returns may be refused or subject to restocking fees.

Refund timing & method

Approved refunds are processed to the original payment method. Please allow up to:

• Card payments: 5–14 business days (card issuer may vary).
• PayPal / other processors: 2–7 business days.
• If you used a gift card or store credit, refunds will be issued as store credit unless otherwise agreed.

Shipping, duties & cross-border orders

If you order across borders (US ↔ UK or EU), be aware:

• Customs, taxes, duties and any import compliance are the buyer’s responsibility.
• If an order is seized or returned by customs because it’s not allowed into your country, we may not be able to refund the full order (shipping and customs fees may be deducted).
• We do not guarantee international delivery for restricted products — check local law before ordering.

Age & legality notice (very important)

You confirm you are of legal age to purchase these products in your jurisdiction. We will require age verification for certain orders. We do not ship to locations where these products are illegal. Orders found to violate law will be cancelled and refunded where possible, but we may not be able to refund shipping or customs charges.

Restocking fees & return shipping

Unless the return is due to our error (wrong item, defective), customers are responsible for return shipping. We may apply a restocking fee (typical range 10–20%) for opened or non-defective returns — we will clearly state any restocking fee in your RMA instructions.

Chargebacks and disputes

Opening a chargeback with your payment provider before contacting us can slow resolution. If you opened a chargeback and the dispute is resolved in our favor, you may be responsible for chargeback fees and shipping costs. Please contact support first so we can resolve issues quickly.

Inspection & proof

We may ask for photos, video, or other proof before approving a return — especially for claims of damage or incorrect items. We inspect returns on receipt; refunds are issued after inspection confirms condition matches the return reason.

Notes for USA & UK customers

United States

State laws vary. Some products may be legal in one state and not in another — you are responsible for ordering only to addresses where the product is legal. We will cancel orders that cannot be legally fulfilled.

United Kingdom

UK customers should be aware of UK import regulations for controlled or cannabinoid-derived products. If customs impound or refuse the parcel, refunds may be limited to the product price (shipping and duties non-refundable). We advise checking UK Government guidance if you are unsure.

Subscriptions & recurring orders

For subscription orders, refunds for a billed period will be handled per the subscription terms. If you need to cancel or request a refund for a subscription charge, contact support with the subscription ID and reason.

Examples & quick FAQ

Q: I received the wrong item — will you refund shipping?

A: Yes — if we sent the wrong item we cover return shipping and will refund the full order, including original shipping when applicable.

Q: Can I return opened consumables?

A: No — opened consumables are generally non-returnable for safety reasons. If there’s a quality or safety issue, contact support right away and include photos.

Q: How long until my refund shows on my card?

A: Bank processing times vary — allow up to 14 business days for bank/card refunds.

Final notes

We aim to be fair and clear. If you have a problem with your order, contact us first — we respond quickly and want to make it right.

接触: [email protected]   |   Phone: +1 (469) 567-0990   |   Hours: Mon–Fri 09:00–17:00 (local)